|
- My ACTEON 3000 terminal displays « NO PROBE ! ». What should I do?
With the Actéon 3000 terminal running, and the Aquaclip 100 connected, the icon Aqu must be displayed in the bottom right corner of the Actéon 3000 screen. Activating the Measure mode (perpetual measuring) of the MAIN MENU, the 6 measured values of the 6 parameters are displayed every 5 seconds (after the message :MEASURE IN PROCESS has been displayed for a few seconds).
If the icon Aqu does not appear, and if after activating the Measure mode the screen does not display the measured values of the 6 parameters , and instead appears the message : NO PROBE ! , it means the Aquaclip probe has not been detected by the terminal and that the SDI-12 communication between the probe and the terminal could not be established.
In that case, proceed with the following controls:
1-1 Are the cable connectors correctly fixed on their respective sockets?
In other words, are the connectors well in place and properly locked on their respective Aquaclip and Acteon sockets. Pulling on the ends of the cable has a locking effect. Also check there is no water inside the connectors, otherwise, rinse with demineralised water, specially after use in salted water, then dry for instance with an hair dryer.
At last check that no pin from either male connector has been torn, broken or bent over in its housing.
1-2 Are the batteries worn out ?
(Battery icon completely white for more than one week). Replace them with new ones (use a simple screw driver to open the back of the handle of the Acteon terminal).
Note : the recording files are saved on Flash memories (for 20 years without any power supply) in the Acteon terminal and there are no risks of loosing them during battery change.
Only date and time are lost, as well as recording parameters, easy to reconfigure manually or which are easy to save on your PC hard disk through Actewin.
1-3 Is the Acteon still in recording mode ?(most frequent case)
If Rec icon is still displayed on the screen (with or without other associated icons like Aut, A, ), the Actéon terminal is still in automatic recording mode, whether the Aquaclip probe is connected or not, and whatever the starting mode which has been initially chosen ( manual or programmed) .
In this case, go to MAIN-MENU Configuration Recording Stop recording . Check that the Aqu icon reappears with the probe connected, and that the 6 measured values are refreshed every 5 seconds.
1-4 The previous checks have not been successful, and the icon Aqu doesn’t appear on the screen, the Aquaclip probe cannot be detected from the Acteon:
-Try to connect the Aquaclip to a PC using ACTEWIN and the SDI12/RS232 connexion to the RS232 port (preferably COM1) using the appropriate cable which has been supplied :
-If the probe is detected activating the AQUACLIP 100 menu, it’s very likely that the first Acteon/Aquaclip cable is defective, and the Aquaclip probe is not to blame. The Acteon terminal is usually not to blame : it can also be tested connecting it to the PC and activating the Import or Recording Programming menu in Actewin. If (very unusual), the ACTEON does not talk with the PC under Actewin, you should reset the ACTEON opening the batteries housing ( even with new batteries) and disconnecting one battery for a few seconds ; put it back in place, no recorded files have been erased (see 1-2).
-If the probe has not been detected, and the following message is displayed for the AQUACLIP : Can’t find SDI-12 line. Check wires , and the ACTEON terminal has been detected, no formal conclusion can be drawn : either the AQUACLIP-ACTEON liaison cable or the AQUACLIP are defective. In a last attempt, you can reset the AQUACLIP disconnecting it completely from the PC or the Acteon terminal. Without power supply, you have to wait for a few hours until the total reset of the terminal is completed. During these few hours, leave the probe at normal temperature (18 to 25 °C), it might by accident have gone through extreme temperatures or thermal shocks.
If after that last Aquaclip reset the problem remains, it is advised, before calling your PONSEL after sales service, to check the perfect state of the three detachable probes pods: sometimes, sensors in short circuit (broken pH glass bulb, burst O2 membrane, ..), sensor connectors which have been in contact with salted water or not properly clipped can result into brutal electrical over consumption and thus lead to the termination of the SDI-12 communication (thus avoiding to communicate wrong measured values and helping to identify a defective sensor).
|
|
